Effective Date: July 1, 2026

Buy Sod S.E. LLC, Buy Sod, LLC and SodStar ("Buy Sod," "SodStar," "we," "our," or "us") respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit BuySod.com, SodStar.com, or any related websites, products, and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Company name (if applicable)

Payment Information

When you make a purchase, payment information is processed by our third-party payment providers. We do not store complete credit card numbers on our servers.

Technical Information

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Referring website addresses

Transaction Information

• Products purchased

• Order history

• Delivery information

• Customer service interactions

2. How We Collect Information

We collect information in several ways:

• Directly from you when you complete forms, create an account, request a quote, place an order, or contact us.

• Automatically through cookies, analytics tools, and similar technologies.

• From third-party service providers involved in payment processing, delivery services, marketing, and website analytics.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate regarding products, services, and orders

• Send promotional and marketing communications where permitted by law

• Improve our website, products, and customer experience

• Detect fraud and maintain website security

• Comply with legal obligations

• Enforce our Terms of Service

4. How We Share Information

We do not sell your personal information for monetary compensation.

However, we may share personal information with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Customer relationship management (CRM) platforms

• Marketing and advertising partners

• Analytics providers

• Call tracking and communication service providers, including CallRail

• Professional advisors, accountants, auditors, and legal counsel

• Government authorities when required by law

These third parties are permitted to access and use personal information only as necessary to perform services on our behalf or as otherwise permitted by law.

In the event of a merger, acquisition, asset sale, reorganization, bankruptcy, or other business transaction, personal information may be transferred as part of that transaction.

5. Call Tracking and Call Recording

We use CallRail and similar technologies to track phone calls generated through our website and advertising campaigns.

When you call a phone number displayed on our website or through our advertisements, CallRail may collect information such as:

• Phone number

• Date and time of the call

• Duration of the call

• Call source information

• Call recordings and transcripts (where enabled)

• Information voluntarily provided during the call

Calls may be recorded or monitored for quality assurance, training, customer service, marketing attribution, and business purposes, subject to applicable law.

By continuing with a recorded call after receiving any required notification, you consent to such recording and monitoring where permitted by law.

6. Cookies, Analytics, and Tracking Technologies

We use cookies, pixels, tags, session replay tools, and similar technologies to improve website performance and marketing effectiveness.

These technologies may include:

• Google Analytics

• Google Ads Conversion Tracking

• Google Remarketing

• Google Tag Manager

• Meta (Facebook and Instagram) Pixel

• CallRail Tracking

• Other analytics and advertising technologies

These tools help us:

• Understand website usage

• Measure advertising performance

• Analyze visitor behavior

• Improve website functionality

• Deliver personalized advertisements

• Attribute phone calls and form submissions to marketing campaigns

Some of these technologies may collect information regarding your online activities across websites and over time.

You may manage cookie preferences through your browser settings or through any cookie consent tools made available on our website.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no security system can be guaranteed to be 100% secure.

In the event of a data security incident, we will comply with applicable notification laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested products and services

• Complete transactions

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Call recordings, marketing data, website analytics information, and customer communications may be retained for varying periods based on operational and legal requirements.

9. Your Privacy Rights

Depending on your state of residence, including California, Colorado, Connecticut, Texas, Virginia, and other applicable jurisdictions, you may have the right to:

• Know what personal information we collect

• Access personal information we maintain about you

• Correct inaccurate personal information

• Request deletion of personal information

• Obtain a copy of your personal information

• Opt out of targeted advertising

• Opt out of profiling or certain automated decision-making activities

• Appeal a denial of a privacy rights request where applicable

To submit a privacy request, contact us using the information provided below.

We may need to verify your identity before processing certain requests.

10. California Privacy Notice

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

We do not sell personal information for monetary compensation.

However, certain advertising technologies may be considered "sharing" under California law when used for targeted advertising purposes.

California residents may request information regarding:

• Categories of personal information collected

• Categories of sources from which information is collected

• Business purposes for collection and disclosure

• Categories of third parties receiving information

California residents may also request deletion, correction, and access to personal information subject to applicable legal exceptions.

To exercise these rights, contact us using the information below.

11. Do Not Sell or Share My Personal Information

If required by applicable law, residents of certain states may opt out of the sale or sharing of personal information used for targeted advertising.

To submit an opt-out request, please contact:

Email: privacy@buysod.com INFO@buysod.com

or use any privacy preference tools made available on our website.

12. International Users

Our services are operated from the United States.

If you access our website from outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your jurisdiction.

By using our website, you consent to such transfers where permitted by law.

13. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Buy Sod, LLC / SodStar Buy Sod S.E. LLC

Email: privacy@buysod.com INFO@buysod.com

Phone: 866-428-9763

Mailing Address: PO Box 509, Newton Grove, NC 28366